Since its inception, Le Passage to India consistently delivered on ambitious promises, created inspiring experiences for our partners and their clients and scripted unparalleled success stories in the Indian travel market. While we are a very successful company, we are not content to rest on our laurels and we continue on our journey towards even greater accomplishments. Travel is in our DNA and we exist to create the experience of a lifetime, every time for our customers.
Our staff is dedicated to deliver outstanding customer service and we have client dedicated key account management teams that specialise in various languages and cater to the specific needs of our clients.
We offer a wide array of products and services including specialised platforms such as luxury, wildlife and adventure, meetings and incentives, golf and cruises. Within the specialist platforms we offer a concierge service that is unique to us.
We benefit from a successful global sales representation network and we participate at important international travel trade exhibitions.
We have a strong Pan India network of owned offices which enables us to maintain high standards of service delivery, quality and flexibility, as well as scout for innovative products.
Our staff has decades of experience and they are the force behind our success. Our teams are represented by a unique blend of seasoned and savvy experts who know their markets as well as a young, passionate and creative team.
We boast of a modern, GPS fitted and Wi-Fi enabled fleet of transport across India to guarantee the best comfort and security to our clients.
We have one of the largest contracting powers in the industry and have the advantage of leveraging this to provide the best rates in the market. The company contracts approximately 500,000 room nights per year covering more than 3000 hotels across Pan India.
We provide continuous training to our staff and take great care while selecting our guides and drivers. Once selected, they receive training with regular refresher courses and they are appraised on their knowledge on customer service and new procedures.
We are the only company in India that offers insurance cover for its customers worth US $ 1.1 million
We are constantly innovating to provide the best products in the market. Our dedicated product development team and our Pan India office network work together to continuously create and scout for new innovative products.
We have a very strong relationship with the Government and actively participate in various committees. Our strong relationship with both the Ministry of Tourism as well as State Tourism Boards enables us to market Indian tourism products in the most efficient and impactful manner.
We have implemented effective emergency procedures that ensure business continuity in all circumstances so our clients are never inconvenienced.